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Terms of Service & Data Licence

Terms of Service and Data Licence

Last updated: 30 September 2026

These Terms govern your use of demopoolbase.com and your purchase and use of contact data from DemoPool. DemoPool is operated by FloyaraMusic OÜ (registry code 16341789), Männimäe/1, Pudisoo küla, Kuusalu vald, Harju maakond, 74626, Estonia ("DemoPool", "we", "us"). "You" means the person placing the order and, if you order for a business, that business. By placing an order or ticking the agreement box, you accept these Terms, our Refund Policy, our Acceptable Use Policy and our Privacy Policy.

1. What we sell

We sell downloadable contact lists ("Data") for the music industry, delivered as CSV and XLSX files: record labels, Spotify playlist curators, DJs and producers, SoundCloud artists, YouTube producer channels, and bundles such as All Access. The Data is compiled by our own pipeline from publicly available professional sources, such as label demo-submission pages, public artist and curator profiles, Beatport charts, and contact fields published on SoundCloud and YouTube profiles. Email addresses are checked by SMTP verification before delivery, and each row shows its last verification date.

2. Orders, prices and delivery

  • Prices are shown in US dollars at checkout. Taxes are added where required by law.
  • A contract is formed when we confirm your order by email.
  • Files are available to download from your order confirmation and your account immediately after payment. Download links may expire; you can request a new link from your account or from us while your licence is active.
  • We may refuse or cancel an order where we reasonably suspect fraud, resale or abuse, and refund any amount paid.

3. Your licence

When your payment is complete, we grant you a non-exclusive, non-transferable, non-sublicensable licence to use the Data for your own business outreach with no time limit. The licence is personal to your business: you may use the Data only for your own outreach, and you may not resell, sublicense, share, publish or otherwise commercially exploit the Data itself (for example as a list, database, lead product or service to third parties).

  • One licence covers one business, or one individual artist or professional, and its own employees and contractors working on its own outreach.
  • Agencies and promoters may use the Data to run campaigns for their clients, but may not give the Data itself to those clients.
  • All rights not expressly granted remain with DemoPool, including our database rights in the compiled lists.

4. What you may not do

  • Resell, sublicense, share, give away, rent or otherwise make the Data available to any third party, in whole or in part.
  • Publish the Data or any part of it, for example on a website, in a public spreadsheet, in a forum or on social media.
  • Use the Data to build, enrich or train a competing directory, dataset or data product.
  • Upload the Data to a shared or co-op database, or to any platform in breach of that platform's terms.
  • Use the Data for spam, harassment, phishing, fraud, scams or any unlawful purpose.
  • Contact anyone who has asked you, or us, not to be contacted.

5. Acceptable use and legal compliance

From delivery, you act as an independent controller of the Data and are responsible for how you use it. You must comply with every law that applies to you and to the people you contact, including, where relevant, the GDPR and UK GDPR, the ePrivacy Directive and national rules implementing it, the UK Privacy and Electronic Communications Regulations (PECR), the US CAN-SPAM Act, Canada's Anti-Spam Legislation (CASL), and US state privacy laws such as the CCPA. In particular you must:

  • have a lawful basis for each contact and keep messages relevant to the recipient's professional role;
  • identify yourself truthfully in every message, with an accurate sender name, subject line and a valid postal or business address where the law requires one;
  • include a clear, working way to opt out in every message and honour opt-outs promptly, and in any case within 10 business days;
  • where the GDPR or UK GDPR applies, tell recipients where you got their details (naming DemoPool as the source) no later than your first message;
  • keep the Data secure and delete it when your licence ends;
  • delete any contact we tell you has asked to be removed within 10 days of our notice;
  • follow our Acceptable Use Policy, which forms part of these Terms.

6. Suspension and revocation

If we reasonably believe you have breached sections 4 or 5, for example after spam complaints, resale or publication of the Data, we may suspend downloads, cancel your subscription and revoke your licence without refund. When your licence ends for any reason, you must stop using the Data and delete all copies, except where the law requires you to keep a record.

7. Subscriptions and automatic renewal

  • The Monthly Refresh subscription delivers new and updated contacts for the list or lists you chose, once per billing month.
  • Your subscription renews automatically every month at the price shown at checkout, charged to the payment method you provided, until you cancel.
  • You can cancel at any time from your account or by emailing support@demopoolbase.com. Cancellation takes effect at the end of the current billing month; you will not be charged again. We do not refund partial months, except as set out in our Refund Policy.
  • We tell you by email before any price change takes effect, and you can cancel before the new price applies.
  • If a payment fails, we may pause deliveries until it succeeds.

8. Data accuracy

We verify email addresses before delivery, but contact data changes: people move labels, close inboxes and change their submission policies. We do not warrant that every contact is accurate, current or complete, that any address will accept your message, or that anyone will respond or accept your music. Your remedy for bounced addresses is the bounce guarantee in our Refund Policy.

9. Disclaimer

Except as expressly stated in these Terms and the Refund Policy, and to the extent permitted by law, the Data and the site are provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

10. Limitation of liability

To the extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, business opportunity, reputation or data, arising out of or in connection with the Data or these Terms. Our total liability for any claim relating to an order is limited to the amount you paid for that order, or, for subscriptions, the fees you paid in the three months before the claim arose. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law, and nothing affects your statutory rights as a consumer.

11. Indemnity

If you use the Data for business purposes, you will indemnify DemoPool, its owners and staff against claims, fines, penalties, losses and costs (including reasonable legal fees) arising from your use of the Data or your breach of these Terms or applicable law.

12. Changes

We may update these Terms. The version in force when you placed an order applies to that order. For subscriptions, we notify you by email at least 14 days before material changes apply to your next billing month, and you can cancel before then.

13. Governing law and disputes

These Terms are governed by the laws of the Republic of Estonia. Harju County Court (Harju Maakohus), Estonia, has jurisdiction, except that if you are a consumer you keep the protection of mandatory laws of your country of residence and may bring proceedings there. EU consumers can also use the European Commission's online dispute resolution information at ec.europa.eu/consumers/odr.

14. Contact

FloyaraMusic OÜ, trading as DemoPool, Männimäe/1, Pudisoo küla, Kuusalu vald, Harju maakond, 74626, Estonia. Email: support@demopoolbase.com. Privacy and removal requests: privacy@demopoolbase.com.