Contact us
Write to support@demopoolbase.com or use the form below. We answer every message by email, so please use an address you check.
Before you write
- Where is my file? It is in your order confirmation email and in your account. Check Promotions or Spam for a message from support@demopoolbase.com.
- Cancel a subscription: use the cancellation form. Files you already have stay yours.
- Refunds and bounces: see the refund policy. Send your bounce report with the order number.
- Remove your own contact from our lists: use the removal form, we act within 7 days.
Company
FloyaraMusic OÜ, trading as DemoPool
Registry code 16341789
Männimäe/1, Pudisoo küla, Kuusalu vald, Harju maakond, 74626, Estonia
Full details: legal notice. More about us: About DemoPool.
Before you write
Where is my file?
The download link is in your order confirmation email and in your account under Orders. Look in Promotions or Spam for the email from DemoPool. Still nothing? Send us your order number and we resend it.
Some emails bounced. What now?
If more than 3% of a new file hard-bounces on your first send within 30 days, we replace those contacts one for one. Send the bounce report from your email tool. The details are in our refund policy.
How do I cancel a subscription?
From your account, or on the cancel subscription page. The month you paid for runs to its end, and every file you got stays yours.
I am in one of your lists and want out.
Use the remove my contact page, or email privacy@demopoolbase.com from the address you want removed.
How fast do you reply?
Within 3 business days, usually the same day. Answers come from support@demopoolbase.com.